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Rental Policy

All rental reservation requires a 25% non-refundable deposit due at the time of placing reservation.

A major credit card is required for all reservations.

** Full payments are required 72 hours prior to your event ***

** All Revisions must be made 72 hours prior to your event **

Delivery Policy

The customer is responsible for ensuring an authorized contact person is available to accept delivery.

If contact person is not available upon delivery, it is assumed the items were delivered properly and then it’s the customer responsible for any missing or damage items.

The cost of delivery and/or setup is based on location and labor involved.

Cancellation Policy

Cancellation of any rental reservation will result in forfeit of the 25 % non-refundable deposit.

Cancellation of any rental reservation within 72 hours prior to delivery will result in a charge equal to 100% of the total rental amount.

Cancellations can only be confirmed by obtaining a confirmation number directly from a AC creations events and décor staff. ***Voicemails, emails or text messages do not confirm cancellations.***

Cleaning Policy

All food and beverage items should be free of food and debris and place in nicely in the original delivery container or package.

Damages, Losses, and Stolen Items

Any loss, stolen, or damage of rental items is the responsibility of the customer and will be charged to the credit card on file accordingly for the item to be replaced or repaired.

Customers are fully responsible for rental items from the time of delivery to the time of pick up.

Customer are responsible for verifying rental item counts on delivery and pick up.

Rental items must be protected from theft and weather.

Charges will be applied to the credit card for all missing, lost, stolen or damage rental items.

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